Ordering & Shipping
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Q: Are all your products factory-sealed and authentic? A: Yes, absolutely! At PackCard, we guarantee 100% authenticity on all items. All booster boxes, packs, and collectibles are factory-sealed and sourced directly from trusted distributors.
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Q: How long does shipping take? A: Orders are typically processed and shipped within 7 to 10 business days. Delivery times depend on your location and the shipping method selected at checkout.
Returns & Protection
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Q: What is your return policy for trading cards and collectibles? A: Due to the volatile nature of trading card games and collectibles markets, factory-sealed products and opened items cannot be returned unless they arrive damaged or defective.
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Q: What should I do if my package arrives damaged? A: We pack every order with extreme care. However, if your package arrives damaged, please take clear photos of the box and items upon arrival and contact us at ask@packcard.shop immediately.
Store & Support
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Q: Where is PackCard located? A: Our physical operations and headquarters are located at: 709 w Rochelle rd apt 2117, Irving, TX 75062
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Q: How can I contact customer support? A: If you have any questions about an order, pre-releases, or general inquiries, feel free to reach out to us anytime at ask@packcard.shop.